Verlo Mattress Frequently Asked Questions

Get answers to frequently asked questions about how to care for your Verlo mattress or adjust its comfort level in our Mattress FAQ.

Do I have to flip my mattress?

If you have a single-sided mattress, you do not have to flip your mattress. Simply rotate it to encourage even wear. Double-sided mattresses should be flipped and rotated.

Can I wash my mattress cover?

Yes, if you have a gel foam or hybrid mattress with a zippered cover. Simply unzip and remove the soiled cover so you can machine-wash it in cold water. Avoid chlorine products and harsh stain removers. Use a cool dryer setting – or better yet, let the cover air-dry.

Do you sell double-sided mattresses?

Yes. Verlo Mattress® is one of the few companies that still offers double-sided mattresses, if requested. Double-sided mattresses are only available in wire-edge innerspring models. Gel foam, hybrid and wrapped-coil mattresses are only available as single-sided.

What exactly is a Comfort Adjustment?

A Comfort Adjustment entails bringing your mattress back to our factory so we can open it and add or subtract different components to change its feel. For instance, we can add gel memory foam or latex foam to soften your mattress. On the flip side, we can make your mattress firmer by switching to firmer components.

How much does a Comfort Adjustment cost?

The first Comfort Adjustment is FREE during the first year for our v5, v7, v9 and v11 Collections. The v1 and v3 Collections offer a free Comfort Adjustment during the first 180 days (six months). After your free Comfort Adjustment period – or for subsequent adjustments – there are nominal fees.

The cost of a Comfort Adjustment varies depending on the mattress size and materials selected, i.e., whether standard poly foam is used or gel memory foam for a full- or king-sized mattress. Typically, a standard adjustment on a mattress is a fraction of the cost of a new one. The price of your specific mattress adjustment will be thoroughly discussed with you beforehand so there are no surprises.

How long will I be without my mattress?

Typically, you will be without your mattress for only a night or two. We try to perform our service as quickly as possible to minimize any inconvenience.

Can you adjust any type of mattress?

Yes. Verlo can adjust any wrapped-coil or traditional wire-edge innerspring mattress, as well as any gel memory foam mattress.

Will you fix my mattress even if nothing is broken?

Yes. There doesn’t have to be anything technically wrong with your mattress to warrant a Comfort Adjustment. A mattress can feel uncomfortable to you even when the mattress has no defects. (This is why you wouldn’t file a warranty claim. Warranties typically only cover defects that are visible and measurable.) Comfort is entirely subjective – what feels great to you can feel too soft or too firm to someone else. Even your own preferences may change throughout the years, due to your body changing. If you’re not sleeping comfortably anymore, you should consider having your mattress adjusted.

Can I be present while my mattress is being adjusted?

Yes, in fact, it’s encouraged. Only by trying and testing different materials in your mattress during the adjustment process, can you be sure to get that “just right” feel. It’s also sort of fun to see what’s inside your mattress. (At least we think so, but we’re mattress geeks.)

What if my sleeping partner and I have different comfort preferences?

Then you’ll both be happy since Verlo can make one side firmer and the other side softer. Neither one of you will have to compromise on comfort.

Can I transport my mattress myself to save money?

Yes. If you prefer, you can drop off and pick up your mattress to save approximately $60.00, depending on where you live.

What happens if you can’t fix my mattress?

Sometimes it doesn’t make sense to put money into an old mattress that is too far past its prime – sort of like with a car. We try to predetermine whether your mattress is a good candidate for our mattress adjustment service before we bring it in because we do not want you to incur any unnecessary costs. If, however, it is later discovered that your mattress is beyond repair, you will only be charged for the transportation and inspection costs incurred (approx. $100). This amount can be credited towards the purchase of a new Verlo mattress.

Lifetime Comfort Guarantee

When you make the best mattresses, you want happy customers for life. That's why we'll do everything we can to keep you sleeping soundly for years to come, even as your wants change. Wish it were a little softer? A little firmer? Our exclusive Comfort Adjustment Service will make it just right. That's the Verlo Lifetime Guarantee.

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